To grow community engagement you need to understand who is actively participating, answering questions, and why members are leaving.
View the Your Community dashboard for engagement KPIs and trends without any limits on user seats, data integration, or community size.
Community members are automatically segmented from MVPs to Novices with detailed contribution metrics .
Hot Spots provides an automated
visualization of your community
conversations by similar topics
such as Technical Problems,
Buying Intent, & Documentation.
Quickly identify product friction,
questions causing frustration,
and qualified leads.
Hot Spots automatically
discovers sub-topics based on
your product documentation
Select each hot spot to view
who's engaged, relevant content,
Full details of the conversation
thread including the original question,
all responses, and sentiment are visible
without going to the community
Your stakeholders rely on community insights for their objectives but don't have time to monitor all conversations. With intelligence Hot Spot alerts they get notified on topics they care about on Slack.
Your community Slack can be chaotic as your company scales and your top experts get overwhelmed. And many questions have been asked before on Slack or other community workspaces.
Rules-based alerts let your moderators know about unanswered questions so you never leave an important thread unresolved. With auto-response your community gets recommends answers from federated search across your Slack history and all community sources.
Admin controls allow you to set rules for alerts and
auto-response that work best for your community.
Everything you need to measure community engagement.
Community metrics, trends, and member profiles
Unlimited community sources
Unlimited data import/export
Automated machine learning insights for your community.
Everything in Basic Plan
Automated Hot Spots
Intelligent hot spot alerts
Personalized machine-learning automation for your community OKRs.
Everything in the Professional
Personalized Hot Spots
Peritus Assistant for Slack