Machine learning insights & automation.
To grow community engagement you need to understand who is actively participating, answering questions, and why members are leaving.
Community members are automatically segmented from MVPs to Novices with detailed contribution metrics .
View Your Community's dashboard for KPIs & trends without any limits on user seats, data integration, or community size.
Hot Spots provide an automated visualization of your community conversations by similar topics such as Technical Problems, Buying Intent, & Documentation.
Quickly identify product friction, questions causing frustration, and qualified leads.
Your stakeholders rely on community insights for their objectives but don't have time to monitor all conversations. With intelligence Hot Spot alerts they get notified on topics they care about on Slack.
Your community Slack can be chaotic as your company scales causing your top experts to get overwhelmed. Many questions have been asked before & answered on your Slack or your other community workspaces.
Rules-based alerts let your moderators know about unanswered questions so you never leave an important thread unresolved.
With auto-response, your community gets recommends answers from federated search across your Slack history and all community sources.
Admin controls allow you to set rules for alerts & auto-response that work best for your community.
Unlock the hidden insights within your community data with Peritus Community Intelligence. Get started today!
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