Community Intelligence
to Scale Faster

Machine learning insights & automation.

Connect your community sources.

Your Community Dashboard
Your Data. No Limits.

Measure activity, engagement, & retention.

To grow community engagement you need to understand who is actively participating, answering questions, and why members are leaving.

Community members are automatically segmented from MVPs to Novices with detailed contribution metrics .

  • Industry leading KPIs
  • Unlimited User Seats
  • Unlimited Integrations
  • Any Size Community

Understand & follow your community's  KPIs.

View Your Community's dashboard for KPIs & trends without any limits on user seats, data integration, or community size.

  • Detailed KPIs by Source
  • Trending Over Time
  • Across All Sources

Automated Hot Spot analysis.

ML generated Hot Spots with actionable insights.

Hot Spots provide an automated visualization of your community conversations by similar topics such as Technical Problems, Buying Intent, & Documentation.

Quickly identify product friction, questions causing frustration, and qualified leads.

  • View Conversations by Topic & Sentiment
  • Automatic Sub-Topics Based on Your Products
  • See who's engaged, relevant content, & trends
  • View Each Conversation Thread In-Place

Share actionable insights with community stakeholders.

Intelligent Slack alerts on conversations that matter.

Your stakeholders rely on community insights for their objectives but don't have time to monitor all conversations. With intelligence Hot Spot alerts they get notified on topics they care about on Slack.

  • Get Notified on Topics that Matter Most
  • Notifications Sent Directly to Slack

Automate knowledge sharing on your community Slack.

Peritus Assistant for Slack with federated search.

Your community Slack can be chaotic as your company scales causing your top experts to get overwhelmed. Many questions have been asked before & answered on your Slack or your other community workspaces.

Rules-based alerts let your moderators know about unanswered questions so you never leave an important thread unresolved.

With auto-response, your community gets recommends answers from federated search across your Slack history and all community sources.

Admin controls allow you to set rules for alerts & auto-response that work best for your community.

  • Recommended answer from federated search
  • Auto-respond to unanswered questions
  • Rules Based Alerts
Add the Peritus Assistant to Slack

Try Peritus Community Intelligence for yourself. Ready to get started?

Start using Peritus Community Intelligence today.  
No payment required.

Frequently Asked Questions

What community sources can I onboard into Community Intelligence?

How long does it take to get started?

We use the free version of Slack. What about the new 90-day limit?

Can I enrich or export Community Intelligence data?

How can I integrate Community Intelligence with other tools?

How are Hot Spots views generated?

How is Buying Intent detected?

Can I add internal Slack workspaces or support data into Community Intelligence?

How useful are the Peritus Slack Assistant recommendations?

Is the Peritus Assistant only available for Slack?

Hear from industry thought leaders